When claiming Universal Credit, individuals accept certain responsibilities, including a 'claimant commitment' that outlines their job search and earnings increase efforts.
Claimants may be at risk of losing part of their claim if they miss a phone call without a valid reason, as this commitment is discussed and tailored to their unique circumstances at a jobcentre meeting.
People claiming Universal Credit could be at risk of losing part of their claim if they miss one phone call without a good reason.
Examples of unique circumstances that may affect a claimant's ability to fulfill their commitment include caring for someone, which can limit their job search time.
Author's summary: Missing a phone call can risk Universal Credit claim.