One phone call that Universal Credit claimants can't risk missing

Important Phone Call for Universal Credit Claimants

When claiming Universal Credit, individuals accept certain responsibilities, including a 'claimant commitment' that outlines their job search and earnings increase efforts.

Claimants may be at risk of losing part of their claim if they miss a phone call without a valid reason, as this commitment is discussed and tailored to their unique circumstances at a jobcentre meeting.

People claiming Universal Credit could be at risk of losing part of their claim if they miss one phone call without a good reason.

Examples of unique circumstances that may affect a claimant's ability to fulfill their commitment include caring for someone, which can limit their job search time.

Author's summary: Missing a phone call can risk Universal Credit claim.

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Cornwall Live Cornwall Live — 2025-10-12