Purplebricks Mortgages Partners with JammJar to Enhance Customer Experience
Purplebricks Mortgages has chosen JammJar, an AI broker platform, to transform its customer services. The partnership aims to deliver a faster, smoother, and more personal experience for every mortgage customer.
- Remove time-consuming administration
- Automate compliant follow-ups
- Support consistent, high-quality communication throughout the customer journey
“JammJar allows us to scale and strengthen our service without increasing costs. It lets our advisers spend more time advising and less time ticking boxes – meaning faster case progression, better conversations and a more human experience for every customer.” - Robert Nichols, Managing Director at Purplebricks Mortgages
The partnership will enable advisers to focus on understanding customer needs and offering tailored advice, leading to a more personalized experience.
With JammJar, Purplebricks Mortgages will have access to features such as case management, compliance, and audit trails, as well as automated communications and customer updates.
Author's summary: Purplebricks Mortgages partners with JammJar to improve customer experience.